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Returns and Exchanges

We want to make sure you're completely satisfied with anything you buy from us. Order any product in our catalog and if you are not completely satisfied, request a return within 10 days for an easy refund or credit.


Customers can return items for any reason. Returns are often due to compatibility problems; call our experts for assistance to ensure that the items being ordered will work with your existing equipment.


The following applies for returns or exchanges:

  • Keep the product in its original condition including the box, packaging and all accessories. Avoid making any marks or writing on the box.
  • All returns must have an RMA (Return Material Authorization) number. Please call 877-882-2668 and one of our representatives will provide this authorization number.
  • Credits can only be issued to the credit card used for the original purchase.
  • A 15% restocking fee applies to all returns with the exception of a shipping mistake (we send you the wrong part, the part does not work, etc)

    • All replacement contact kits are guaranteed to be an exact fit.


    The return process helps us serve you quickly and continue to provide low prices. We appreciate your understanding and support for this process.


    If you have any questions about Charter Contact & Supply's return policy, please contact us at 877-882-2668.

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